Click each package to expand what is included. Prices are initial starting prices and may change after the audit if the hotel needs more departments, integrations or support.
Small property
Vigil Starter
AI guest support for villas, guesthouses and small boutique hotels.
From $150/month
Typical setup: from $300 once-off
Best for: villas, guesthouses, small hotels, campisies, hostels and first-time AI adoption.
What Starter includes +
- ✓ AI guest FAQ assistant trained on your hotel information
- ✓ Basic guest message support for safe, common questions
- ✓ Hotel knowledge base: rooms, facilities, rules, services and local tips
- ✓ Basic guest request logging and staff notification flow
- ✓ One department setup, usually reception or front office
- ✓ Monthly update of hotel information
- ✓ Basic monthly summary report
- ✓ Password and access safety checklist
Most useful
Vigil Operations
The AI layer for independent hotels that need guest support and staff follow-up.
From $350/month
Typical setup: from $500 once-off
Best for: independent hotels with reception, HK, maintenance and management reporting.
What Operations includes +
- ✓ Everything in Vigil Starter
- ✓ Guest communication support with clear approval rules
- ✓ Internal task creation and follow-up
- ✓ Maintenance issue reporting and escalation
- ✓ Housekeeping, front office and management workflows
- ✓ Daily or weekly management summary
- ✓ Basic SOP and checklist library
- ✓ Staff training session
- ✓ Implementation audit and systems mapping
- ✓ Monthly improvement meeting
Larger hotel
Vigil Premium
Managed AI operations for more complex multi-department properties.
From $750/month
Typical setup: from $1,500 once-off
Best for: resorts, larger boutique hotels and owners who want deeper operational control.
What Premium includes +
- ✓ Everything in Vigil Operations
- ✓ Multi-department implementation
- ✓ Custom AI workflows for your property
- ✓ Deeper reporting for managers and owners
- ✓ Reputation and review monitoring support
- ✓ Incident and safety reporting structure
- ✓ Advanced SOP and document setup
- ✓ More frequent optimization and priority support
- ✓ Integration planning for PMS, email, sheets, Slack, WhatsApp or other tools
- ✓ Quarterly operational review
- ✓ CCTV camera feature
- ✓ Guest assistant starting with pre-arrival upsell messages
- ✓ Smart weekly staff rota
- ✓ Music, mood and guest personalization
- ✓ Dynamic activity recommendation
- ✓ Menu engineer, expiry control and kitchen waste reduction
- ✓ Supplies management and storekeeping
- ✓ Smart expnses modlue running with simple picture uploading feature
- ✓ Ai VOICE assistance in preferred language
Final price after audit
The monthly fee depends on hotel size, number of departments, number of staff users, communication channels, existing systems, required integrations, reporting requirements and support level. The audit protects both sides: the hotel knows what will be included, and Vigil can price the work responsibly.
